Effective Date: March 28, 2026
1. Introduction
This Refund and Returns Policy outlines the terms and conditions under which Gardening Tools (referred to as “we,” “us,” or “our”) will process returns and refunds for products purchased on our website, www.gardeningstools.com. By placing an order with us, you agree to comply with this policy. It is crucial to read and understand these terms before making a purchase, as they are designed to ensure clarity, fairness, and a smooth process for both our customers and our business.
2. Return Eligibility
We accept returns for items that meet the following criteria:
. Products must be returned within 30 days from the date of delivery.
. Items must be unused, in their original condition, and in the original packaging with all tags, labels, and accessories intact.
. Proof of purchase, such as your order number or invoice, is required.
The following items are non-returnable unless they arrive damaged or defective:
. Opened or used gardening tools (e.g., trowels, pruning tools, watering cans).
. Personalized or engraved items (e.g., engraved plant markers).
. Items that have been assembled, altered, or installed.
. Clearance, final sale, or promotional items as marked on the product page.
3. Process for Initiating a Return
To initiate a return, please follow these steps:
. Contact our customer service team via email at presentably@gardeningstools.com or phone at +65 6910 3180 within 30 days of delivery. Please provide your order number, the item(s) you wish to return, and the reason for the return.
. Our team will review your request and, if eligible, issue a Return Authorization (RA) number and provide detailed return instructions, including the return address.
. Ship the item(s) back to us at your own expense, using a trackable and insured shipping method. We recommend keeping proof of postage. The return address will be provided with your RA instructions and is typically our facility at 15 Clifton Vale, Singapore 359694.
. Once we receive and inspect the returned item(s), we will notify you via email regarding the status of your return.
4. Refund Process and Important Restrictions
IMPORTANT: WE DO NOT OFFER REFUND-ONLY (REFUND WITHOUT RETURN) UNDER ANY CIRCUMSTANCES. A refund is only issued after the eligible product has been physically returned to us, received, and passed our quality inspection.
. Approved Returns: If your return is approved, we will process a refund to the original method of payment used for the purchase. Please note that shipping charges are non-refundable. The refund amount will be for the product price only.
. Processing Time: Refunds may take 5-10 business days to appear in your account after we have completed the inspection and approval process. The timing depends on your bank or payment provider.
. Damaged or Defective Items: If you receive a damaged, defective, or incorrect item, please contact us immediately at presentably@gardeningstools.com or +65 6910 3180 within 7 days of delivery. We may require photo or video evidence. For verified cases, we will arrange for a replacement or, if a replacement is not available, a refund upon return of the item. In such instances, we will provide a prepaid return shipping label.
5. Non-Returnable Situations and Fees
. Restocking Fee: For returns not due to our error (e.g., change of mind, ordered wrong item), a 15% restocking fee may be deducted from your refund to cover processing and inspection costs.
. Return Shipping Costs: Customers are responsible for all return shipping costs unless the return is due to our error (wrong or defective item shipped).
. Items Not Received: We are not responsible for return shipments lost in transit. We strongly recommend using a trackable and insured shipping service.
6. Exchanges
We currently do not offer direct exchanges. To exchange an item for a different one, please initiate a return as described above. Once the refund is processed, you may place a new order for the desired item on our website.
7. Late or Missing Refunds
If you haven’t received your refund within 10 business days after our approval notification, please:
- Check your bank account or payment method statement again.
- Contact your bank or payment provider, as processing times can vary.
- If the issue persists, contact our customer service at presentably@gardeningstools.com for assistance.
8. Contact Us
For any questions regarding this Refund and Returns Policy or to initiate a return, please contact:
Gardening Tools Customer Service
Email: presentably@gardeningstools.com
Phone: +65 6910 3180
Mail: 15 Clifton Vale, Singapore 359694
Our customer service hours are 9:00 AM to 6:00 PM (Singapore Time), Monday to Friday, excluding public holidays. We aim to respond to all inquiries within 24-48 hours.
9. Policy Updates
We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting the updated policy on this page (www.gardeningstools.com/refund-returns-policy). The “Effective Date” at the top of this page will be updated accordingly. Continued use of our Site after any changes constitutes your acceptance of the revised policy.
This policy is designed to be fair and transparent. We appreciate your understanding and cooperation.